Privacy Policy

Our Privacy Policy tells you what will happen to any personal data that you provide to us as a result of using this website. The information is written for the benefit of general visitors to the website – if you are a client of ours (or become one) we process a wider range of personal data and deal with a broader range of privacy-related issues. Clients are provided detailed information about this during the engagement process.

Personal Data You Provide

Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.

Some forms on our website also include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).

How We Use Your Personal Data

We use the data you provide via this website to:

  • communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
  • monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
  • operate our business more effectively, for example: we seek feedback and use this to help improve our service

Our Lawful Reasons For Processing Your Personal Data

The UK General Data Protection Regulation 2018 (UK GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The UK GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data: we operate on the basis of “consent” when sending newsletters (you won’t get sent a newsletter unless you have explicitly opted in to receive one)…. and we operate on the basis of “legitimate interest” when communicating with you in other ways (e.g. when responding to your enquiry).

How Long We Keep Personal Data

Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.

Transfer of Personal Data

From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). Companies based outside the UK are permitted destinations under UK GDPR legislation, as long as the country, territory, sector or international organisation is covered by the ‘adequacy regulations’ or by the ‘appropriate safeguards’ set out within that legislation. Many popular US products like Gmail, Dropbox and Mailchimp are covered by Standard Contractual Clauses (SCCs).

Questions or Complaints

In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/

Our Use of Google Analytics

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:

Pricing information

View a clear breakdown of our fees and associated costs and expences.

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Very happy with the service.  Robert Croft worked very hard on our behalf and dealt with all our issues very professionally. We will definitely be using Warner & Richardson again. Thank you.

K T

I cannot thank Scott and Jane enough for their work in securing our home and their professionalism and warmth were exceptional.

A C

Simon, it’s been much harder than it needed to be, but thanks to your diligence, common sense approach and great communication, I have felt like we have been the example of what selling a property should be.

A J

Katharine, we thank you very much indeed for your work on this case, always efficient and courteous and as prompt as other agencies allowed you to be.

M P

10/10 No suggestions. Great service.

P S

No improvements required. Warner & Richardson’s service, in particular Mr R Croft helped us through a very stressful time.

M A E

Altogether a very courteous and efficient service. We would use Mr Croft again.

R B

Excellent, thank you for all the work you’ve carried out over the last year Simon.

J A

Scott, I would like to express again my sincere appreciation to you and Jane for your expertise, guidance and support throughout the property sale and purchase.  Your calm and reassuring manner ensured that the inevitable stresses involved at these times were kept to an absolute minimum!

JW

Robert Croft, we were very impressed with your service and would happily use you again and recommend you.  Very grateful and many thanks.

GD

Mr Croft and his team provided a straightforward, clear and stress free service.  They were quick to respond and pleasant with their communication. Value for service.  Thank you.

DLB

Scott, I am very grateful to you for all the work you undertook on my behalf regarding the purchase and sale.  I think you undertook much more work than was accounted for and I was most impressed by the courteous and efficient way you dealt with it all.  Many thanks for your hard work.

Robert Croft.  I have enjoyed many years of association with Warner & Richardson, including your work with our Family and the business where I worked, and since the days of Humphrey Carr have always found you most supportive and efficient, especially with the recent house sale 10/10

TM